Privacy Policy
At ADORO, we are committed to providing you with the best quality products and services. To achieve this, we collect both general and personal information from your interactions with our various channels, including our websites, stores, social media platforms, online or offline events, products and services offered through our digital platforms.
General Information
General information may include cookies, device information, IP address, and service provider details. We use this information to better understand how our digital platforms are used and identify opportunities for technical improvements to enhance your experience.
Personal Information
Personal information may include cookies, name, email address, phone or mobile number, shipping and billing address, login and account information, screen names, gender, city, date of birth, purchase history, payment information, images, photos, location, device type, and videos or even more.
Purpose of Information Processing
Following are the intended purposes for which ADORO processes the personal information collected from their customers. To summarize:
- ADORO uses personal information to fulfill customer service requests
- ADORO uses personal information to send marketing communications to customers
- ADORO uses personal information to invite customers to promotional events or contests
- ADORO shares personal information with logistics partners to deliver products
- ADORO uses personal information to provide updates about order delivery inquiries
- ADORO uses personal information to fulfill product exchange requests from customers
- ADORO uses personal information to understand the product or service needs of customers through research and evaluations
- ADORO uses personal information to manage customer accounts, collect and process payments for business operations
Safeguarding the Information
We take the privacy and security of your personal information very seriously and have implemented robust measures, including web application firewall, antivirus, malware, data leak prevention, information classification principles, and data center firewall. In the unlikely event of a security breach, we have an incident response plan in place that is promptly executed.
Opting Out (Requesting Removal of your information with us)
You have the full right to opt-out your information from ADORO by emailing your request to info@adoro.com.pk
Policy Improvements
Our privacy policy is continuously updated to reflect our commitment to compliance standards such as ISO 27001: 2013 information security management system.
Inquiries or Questions
If you have any questions about our privacy policy or the information we hold about you, please contact us at info@adoro.com.pk
