Exchange Policy

We are committed to ensuring your satisfaction with any merchandise you have ordered from us. However, if you’re unhappy for any reason, here’s what to do.

• Contact our customer service center by emailing us at info@adoro.com.pk or reaching out to our official social media pages
• You may exchange the delivered goods at the nearest Company’s store or by sending back to Online department within 15 days of the delivery on production of original invoice provided the goods are unused, must be packed in their original packing with all tags attached, unworn/undamaged condition and not altered
• Bags and Accessories are not exchangeable
• No cash refunds, only online store coupons available for out-of-stock items
• Store manager/staff may refuse to accept any exchange at its discretion
• Company decision in these matters will be considered final

By Courier

• Contact our customer service center by emailing us at info@adoro.com.pk or reaching out to our official social media pages & they will guide you about the process of sending us the products
• Exchange is not possible without the original receipt
• Carefully repack the merchandise making sure all tags are intact, the product is unused, and the receipt is included
• Customer will send product on their own. However, the return shipping amount will only be reimbursed if the product was damaged or not as per the order
• Courier charges will be borne by customer for both ways if the products are as per the order

Note: Amounts eligible for reimbursement will only be given via coupons which can be used in next online buying from our website